Returns & Paid Program Adjustments
Last refreshed: 2025-06-08
Operational notes: refunds@igniteenergyx.pro
Eligible tuition holds
Applies strictly to Igniteenergyx cohort deposits listed in KRW; hardware add-ons invoiced physically follow separate manifests.
Fourteen-day cooling window
Remote purchasers may withdraw within fourteen days absent attending live critiques or downloading restricted mentor packs per Electronic Commerce statute alignment.
Partial attendance impacts
After Session 3 live credits, withdrawals convert to transferable credit minus ₩110,000 processing unless extraordinary medical documentation surfaces.
Non-refundable bundles
Rush critiques already delivered, apparel printed on demand, curated partner tool licenses remain non-refundable post activation.
Process steps
- Email refunds@igniteenergyx.pro with enrollee ID.
- Ops replies forty-eight weekday hours.
- Approved amounts route identical channel where feasible.
Refund posting cadence
Card refunds post within fourteen banking days domestically after approval; slower rails abroad follow processor norms.
Force majeure & consumer relief
Studio closures attributable to mandated shutdowns reschedule first; unresolved hardship escalates pursuant to Korean consumer mediation centers contactable via 1372.